Frequently Asked Questions
Everything you need to know about bringing Shepherds Arts into your home.
What materials are used in Shepherds Arts home decor?
We prioritize sustainable, high-quality materials including organic cotton, ethically sourced wool, and reclaimed wood. Each piece is handcrafted to ensure durability and a unique aesthetic for your living space.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. For custom-made artisan pieces, please allow an additional 3-5 days for production before shipment.
Do you offer international shipping?
Yes, Shepherds Arts ships to over 30 countries. Shipping costs and delivery timelines vary by location and are calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Are your products handmade?
The majority of our collection is handcrafted by skilled artisans. This means small variations in texture and color may occur, making every Shepherds Arts piece one-of-a-kind.